Greenbaum Olbrantz LLP is investigating several major U.S. airlines for potentially misleading consumers by selling upgrades for “window” seats that do not, in fact, have windows. Passengers across the country report paying extra for specific seats that airlines advertise as having a window, only to find themselves next to a blank wall. Our firm is looking into whether these practices violate consumer protection laws and contractual obligations.
About the Investigation
Many airlines offer passengers the option to select their seats in advance, often for a substantial additional fee. Seats labeled as “window” seats are typically priced higher than middle seats due to their perceived value. However, on certain models of aircraft—such as the Boeing 737 and Airbus A321—specific seats that would typically have a window instead have a wall. Despite knowing this, certain major airlines continue to specially advertise and sell these seats as “window” options, without disclosing the absence of a window, and sell them for the same price as true “window” seats.
Greenbaum Olbrantz LLP is investigating whether this conduct amounts to false advertising, unjust enrichment, or a breach of the airline’s obligations to consumers.
Who May Be Affected?
You may be affected if you:
- You purchased or selected a seat labeled as a “window” seat because you wanted a window;
- You paid a fee, redeemed airline miles, or used a credit card benefit to secure that seat; and
- Upon boarding, you obtained the seat you selected, but discovered there was no window next to your seat.
This investigation includes both economy and premium cabins and applies to tickets purchased through airline websites, mobile apps, and third-party travel platforms.
If you fit this description, you may have legal rights or potential claims. Even if you are unsure whether your purchase qualifies, we encourage you to contact us to discuss your situation.
Have You Been Affected?
If you believe that you may have been affected and would like to learn more, please complete the below form.
Please do not include any confidential information when submitting this form. No lawyer-client relationship is formed unless and until an engagement agreement is signed. By submitting this form, you consent to be contacted with more information.